FAQs

1. What products does Ecovira sell?

We offer a carefully curated collection of kitchen and dining essentials, including:

  • Drinkware & glasses

  • Steel cutlery sets

  • Bowls

  • Kitchen accessories

  • Aprons for women

All our products are designed for both function and elegance in the modern kitchen. 🍽️

2. Do you offer free shipping?

✅ Yes! We provide FREE shipping on all orders within the United Kingdom – no minimum spend required.

3. Where do you ship?

We currently ship only within the United Kingdom 🇬🇧 using FedEx for fast, reliable delivery.

4. How long does delivery take?

  • Handling Time: 1–2 business days (Monday to Friday)

  • Transit Time: 3–4 business days

  • Estimated Total Delivery Time: 4–6 business days

Orders placed before 4:00 PM (GMT+1) are processed same business day.

5. How can I track my order?

Once your order is dispatched, you’ll receive a FedEx tracking number by email. You can use this to track your delivery in real-time. 📦🔍

6. What is your return policy?

We accept returns and exchanges within 14 days of delivery for:

  • Damaged or defective items

  • Incorrect items received

  • Unused items in original condition (buyer’s remorse)

We include a prepaid return label in your original package. No restocking fees apply.

7. How do I request a return or exchange?

Just email us at contact@ecovira.co.uk with your order number and the reason for return. We’ll respond within 24 hours on business days with next steps. 📩

8. When will I receive my refund?

Refunds are processed within 5 business days of receiving the returned item. The refund will go back to your original payment method in British Pounds (£).

9. What if I receive a damaged or wrong item?

We’re so sorry! Please email us with a photo of the issue within 48 hours of delivery. We’ll offer a free return or replacement, whichever you prefer. 🔄📷

10. How can I contact Ecovira?

You can reach us by:

  • 📧 Email: contact@ecovira.co.uk

  • 📱 Phone: +44 7878794391

  • 📦 Address: 205 Kingsbridge Drive, Glasgow G73 2BW, United Kingdom
    We respond within 24 hours on business days (Mon–Fri).